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Knowledge base
General Support
Using the Help Desk
2
Impact Help Desk Contact Info
Impact Help Desk - Opening A Ticket
Tech Tips
10
Basic Computer Care Tips
Screen Recording on Windows 10 (Take a video of your computer screen)
Screenshot on Windows 10 (Take a picture of something on your computer)
Use your Android Device as a Mobile Hotspot
Use your iOS (Apple) Device as a Mobile Hotspot
View all 10
Welcome to ALSO
0
Cell Phones
1
Phones - Activate Lockscreen
Google Workspace
Gmail
7
Send an All Staff email
Google - What Do I Get With My Google Account?
Get updates on ANY TOPIC delivered to your email
Gmail - Set an ALSO Email Signature
Gmail - Create Custom Email Signatures
View all 7
Contacts
5
Google Contacts - Import the Full Staff List
Google Contacts - Contact Cards
Google Contacts - Using Labels
Google Contacts - Exporting and Importing Contacts
Google Contacts - Make a Dialpad Call from Contacts
Drive
14
Google Drive - Priority Workspaces
Google Drive - Offline Access
Google Drive - Transferring Files from Your Computer to Drive
Google Drive - Transfer Ownership of Files
Google Drive - Intro to Shared Drives
View all 14
Photos
4
Use Text Message to Share Photos with ALSO
Share Photos with ALSO
Use Google Drive to Share Photos with ALSO
Always Access the ALSO Event Photos
Calendar
11
Google Calendar - Recommended Settings and Quicktips
Google Calendar - Share Your Calendar
Google Calendar - Repeating Events
Google Calendar - Find a Time to Meet
Doodle - Find a Time to Meet
View all 11
Sheets
1
Create and Update Google Contacts with Google Sheets
Docs
5
Google Docs - How Does Google Docs Work?
Google Docs - Style Formatting
Google Docs - Creating a New Google Doc
Google Docs - Sharing a Doc
Google Docs - Exporting a Google Doc
Chromebooks
1
Chromebooks - Intro
Chrome
7
Google Chrome - Signing In To Your Browser
Google Chrome - Sync Your Account
Google Chrome - Update
Google Chrome - Export Your Bookmarks
Google Chrome - Accessibility - Increase the Size of Text and Zoom
View all 7
Social Media / Website
General Resources
2
Social Media Overview
Submit Your ALSO Story
Website Tools
19
WordPress - Readability Scores
Google Analytics - Page View Report
WordPress - Editing Hidden Content
WordPress - Intro to the Slider
Constant Contact - Create a Newsletter SignUp Form
View all 19
Social Media Tips
5
Facebook - Create a Fundraiser
YouTube - Schedule a Live Stream for the Future
Constant Contact - Naming Conventions
Constant Contact - Use Tags to Segment Contact Lists
Constant Contact - Use Segments to Identify Target Audiences
Video Conferencing
Zoom
14
Zoom - ALSO Procedures
Zoom - Overview
Zoom - Setting up a FREE Account
Zoom - For Mobile
Zoom - Joining The Staff Meeting
View all 14
Zoom Webinar
5
Zoom Webinar - What is Zoom Webinar?
1 Zoom Webinar - Templates
2 Zoom Webinar - Reserving the Webinar Line
3 Zoom Webinar - Hosting Your Webinar
4 Zoom Webinar - Full Workflow
Google Meet
3
Google Meet - Overview
Google Meet - Adding Meets to Calendar
Google Meet - Access Meet from Your Mobile Phone
Adobe Connect
2
Adobe Connect - Export Your Recordings
Adobe Connect Exports - Get Some Help
Adobe Acrobat
Getting Started
3
Adobe Acrobat - What Can I Do With Adobe Acrobat DC?
Adobe Acrobat - Setting Up Your New Account
Adobe Creative Cloud - Setup
Acrobat Training
9
Adobe Acrobat Training 01 - Layout
Adobe Acrobat Training 02 - Create PDF
Adobe Acrobat Training 03 - Combine Files
Adobe Acrobat Training 04-1 - Edit PDFs (Part 1)
Adobe Acrobat Training 21 - Adobe Sign
View all 9
New Staff Resources
Getting Started
0
Finance
Paycom
7
Android - Set an Alarm
Android - Set up fingerprint login
Paycom - Change Your Username
Paycom - Punch in and Out
Paycom - Request Time Off
View all 7
Procedures
3
Google Drive - Scan Documents to PDF
Google Drive - Adding Financial Documents
Right Networks - Installing Right Networks
ALSO Fiscal Portal (AFP)
0
Paychex
16
Paychex STAFF - Overview
Paychex STAFF 1 - Set Up Your Account
Paychex STAFF 2 - Punch In and Out
Paychex STAFF 3 - Request Time Off
Paychex - Quicktip - Clock Out Error
View all 16
DialPad
Startup
13
Dialpad - Where to Get Support
Dialpad - Setup OVERVIEW
Dialpad - Install and Use the Desktop App
Dialpad - Install the Mobile App (Android)
Dialpad - Install the Mobile App (iOS)
View all 13
Advanced Training and Troubleshooting
6
Dialpad - Increase Ring Duration and Advanced Call Handling
Dialpad - Set Your Working Hours
Dialpad - In-Call Options
Dialpad - Make a Zoom Call
Dialpad - Update the Desktop App
View all 6
Cybersecurity
Jumpcloud
2
JumpCloud - Overview
Jumpcloud - Resetting Your Password (and password management tips)
Email Safety
7
Recognizing Phishing Emails
Reporting Phishing Emails in Gmail
Proofpoint - Setup and Overview
Proofpoint - Get Rid of Repeat Emails
Proofpoint - Quickly Clean Your Spam Folder
View all 7
Password Safety
23
Password Management
Keeper - Overview
Keeper - How to Login To Keeper
Keeper - Quicktip - Stay Logged In
Keeper - Request Password Access
View all 23
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